FAQs
What is your cancellation policy?
Reservations must be canceled or modified 14 days prior to arrival or forfeit the 50% reservation deposit. A reminder that reservations are rain or shine.
Do you offer early arrival and late departure?
Check in time is 3:00 p.m. and check out time is 11:00 a.m. We offer 1:00 p.m. arrival for an additional $50 based on availability – please let us know your plans at least 24 hours prior to arrival. Late departures are a challenge in a small boutique property but we do our best to accommodate requests based on availability.
Where should I park?
The hotel does not have designated parking, however there is plenty of free street parking. You must back into your space on Mason Ave or risk a fine. Additional free parking is available in a gravel lot located behind the commercial buildings across the street from the Hotel. Please ask for directions upon arrival. Please do not park in the alley behind the Hotel.
Do you allow pets?
We allow dogs only, up to two per reservation, in designated rooms for $50/stay. (An additional fee will be added for damages or additional cleaning.) We are unable to lodge guard/attack breeds. All dogs must be kept on a leash while on Hotel property, other than in your room. We ask that you never leave your dog alone in your room. Housekeeping services will only be performed when your pet is not in the room.
Can I smoke at Hotel Cape Charles?
In short, no. Smoking of any kind is strictly prohibited. If you choose to smoke in your room, please expect a minimum cleaning assessment of $500 (and our deepest disappointment.)
Are you open all year?
We are a seasonal property and open to guests March through December. In January and February, we are settling in for a long winter’s nap. Joking! We are working to make upgrades for the next season, but our office is unstaffed. Reservations for the following season can be made online beginning in mid-January.
Do you have a restaurant?
New in 2021 and located adjacent to the lobby, The Almeta opens for Hotel guests at 6 a.m. daily and offers a modern spin on traditional menu items highlighting local, in-season products.
Do you have an elevator?
We do not have a passenger elevator, but we do have six ground floor rooms. The remaining 16 rooms are just one flight up. We are always happy to help with getting your bags to your room.
Do you have any minimum length of stay restrictions?
We require a minimum two night stay on weekends April through December. Our definition of a weekend is Friday-Sunday.
