Hotel Policies

General Hotel Policies

Rates

Rates are based upon double occupancy. (2 persons per room).  To determine the appropriate available rooms during the reservation process, The Hotel Cape Charles relies upon the veracity of information entered. RESERVATIONS ARE SUBJECT TO CANCELLATION BY THE HOTEL, AND FORFEITURE OF THE DEPOSIT, IF A PARTY ARRIVES, OR IS FOUND TO HAVE MORE PERSONS THAN LISTED IN THEIR RESERVATION.

Room Occupancy

Maximum number of individuals which may occupy a room are as follows: Fulls: 4 persons. Queens: 4 persons. Kings: 2 persons. King Suites 3-4 persons.

Two-Night Minimum

Rooms carry a two-night minimum on weekends from May through early November. We periodically will remove the two night minimum on certain weekends. Feel free to contact the Hotel to inquire about availability and we may be able to accommodate your request.

Check-In:  3:00 p.m.

Early Check-In:  1:00 p.m. on a limited basis, for a flat fee of $50. Please contact Hotel to arrange.

Check-Out 11:00 a.m.

Deposit Policy

A deposit equal to 100% of the reservation cost is required to guarantee the reservation and room(s). Deposits may be made by credit card (Visa, MasterCard, American Express, Discover only). Credit cards are charged when the reservation is made. The balance of any additional or incidental charges are due upon check out.

Deposit and Cancellation Policy

A reservation is secured with a deposit equal to 100% of the amount due for the entire stay. Deposits may be made by credit card (Visa, MasterCard, American Express, Discover only). Credit cards are charged when the reservation is made. A reservation is confirmed only when the deposit has been received.

For cancellations made fewer than 14 days from the arrival date, deposits are not refundable.

For cancellations more than 14 days from the arrival date, deposits are returned, less a $50.00 cancellation fee.

Taxes

We are required to collect state and local taxes totaling 11%.

Dog-friendly rooms

Rooms 2, 3, 21, and 22 are designated as dog-friendly, and it is permitted to lodge up to two dogs in these ground-level rooms. All reservations involving dogs must be approved by Hotel via email or phone; we are unable to lodge guardian/attack breeds. A $50.00 pet fee (per room/reservation) is charged. Any damage to the room will be charged to the credit card on file.

Smoke-free Property/Damage to Rooms

Hotel Cape Charles is a smoke-free environment, and we ask that guests not smoke on balconies as well as in rooms; this includes electronic cigarettes in rooms. A $500 cleaning fee per room will be charged for rooms in which smoking has been detected. Burning incense, candles, or the like is also not permitted, and outdoor cooking is not permitted. Under no circumstances may room doors or balcony doors be propped open other than for moving luggage to/from the room.
Damage to the rooms, or missing items, will be documented and charged to the credit card on file.

Privacy:

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser, including your IP address. We will not sell or transmit your personally identifiable information to anyone.